My Account
Do I need to set up an account to place an order? No, setting up an account is not mandatory to place an order. You can easily place your order as a ‘Guest’ without creating an account. However, creating an account helps you track your order and makes future shopping faster.
How do I create an account? You can create an account by following these steps:
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Click on the ‘My Account/Login’ tab.
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Click on ‘Register’ to create a new account.
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Fill in the required information.
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Click on ‘Register’ to create your account.
How will I view my order details and history? Please sign in to ‘My Account’ to view your order history. Click on the order you wish to view to see the details. This facility is available to registered customers only.
Order
How do I place an order? Placing an order is very simple:
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Click on “Add to Cart” for the product you like.
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Proceed directly to “Checkout”.
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Enter your necessary details (name, address, etc.) on the checkout page, select your payment method (Cash on Delivery or Bank Transfer), and place your order. That’s it! Your order will be placed, and you will receive a confirmation email from [email protected] with your Order Number.
How do I know if my order has been placed? After you place your order on the website, an acknowledgment email will be sent to confirm it. However, this does not indicate that the order has been shipped. Registered customers can also confirm this under “My Orders” in their Account Dashboard.
How can I track my order? As soon as your order is shipped, you will receive an email with a tracking number and a tracking link. If you are unable to track your order, you can email us at [email protected] with your Order ID.
Payments
What kind of payment methods do you accept? Currently, for the convenience of our customers, we offer Cash on Delivery (COD) and Direct Bank Transfer:
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Cash on Delivery (COD): Using this option, you can pay cash to the delivery agent upon receiving your parcel. Please ensure you have the exact amount at hand, as our delivery agents might not carry change.
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Direct Bank Transfer: If you select Bank Transfer, you will find complete and clear bank account details on the checkout page. You can use those details to easily complete your payment.
All your details and data are securely transmitted end-to-end via SSL encryption.
What are the shipping charges for international orders? International shipping rates are calculated based on the destination and the weight of your shipment, along with any applicable duties. You can estimate your shipping charges by simply adding items to the shopping cart and entering your delivery address.
Delivery
Where can I receive my order? It can be sent to any address selected by you (home, work, etc.).
Can the delivery country be different from the purchase country? Yes, you can pay online and have the order delivered to a country of your choice.
How long will it take for my order to be delivered? All orders will be delivered by our courier service providers within 3-5 working days within Pakistan and 2-4 working days for international orders.
What is the home delivery process? We will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another email with the tracking number (including a link to the courier’s web page), and lastly, an email from the courier to inform you of your delivery.
How do I check the delivery status? Upon dispatch, you will be provided an Order ID via email. To check your status, simply insert your Order ID and Billing email ID on our tracking page.
If I am unavailable to receive my order the first time, how many times will the courier attempt delivery? Our delivery agents make two attempts to deliver a parcel. Please ensure that the address, country, and area code are mentioned clearly while placing an order. On the second failed attempt, the item will be returned to Kameez Shop.
General Information
What if an incorrect/damaged item is delivered to me? If you are not fully satisfied with your purchase, you have the option of returning or exchanging it at one of our store locations or via courier. Kindly get in touch with our Customer Care for further information.
What if an incomplete order is delivered to me? Full care is taken to ensure that no incomplete order is shipped out. However, if such a mishap occurs, please get in touch with our Customer Care to identify the issue so we can rectify it at the earliest.
What is the procedure for cancelling an order? Order cancellation depends on whether it has been shipped or not. Send your order ID cancellation request to Customer Care. If the order has been shipped, you may exchange the product in accordance with the Kameez Shop Return policies. We reserve the right to cancel orders for reasons such as the item being out of stock, pricing errors, or a declined payment.
If an item is out of stock, what should I do? If an item is out of stock, we try to restock it as soon as possible. If no stock is available, it is removed from the website. Please keep checking the website regularly for updated stock.